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Review by a customer in Pittsboro, NC
If you want to do it right use these folks to get it right the first time. We looked at and priced four companies for a 20kw whole house generator. I learned a lot during the process. I also learned a lot about what several of the other companies didn't know.
E & W are specialists and it was clear from our first conversation. They have installed over 3,000 generators and it shows. Also, they were neither the most expensive nor the cheapest, but I do believe we selected the best. They are professional, they showed up on time (all of the time as the installation was done over the course of 5 different visits due to work required by the gas vendor and the building inspectors which they coordinated on our behalf). They did a thorough job on training us and they offer an annual maintenance program to ensure the generator is serviced and tested annually.
They have a 24/7 response line in case of emergency. We are all set whereby the generator is connected to our email so we receive notifications that the actual weekly scheduled test is taking place and if anything needs attention. Unlike some other reviews online we didn't ask them to fix someone else’s installation. They just got it right the first time. I would highly recommend you put them in your consideration set if you are looking for a professional whole house generator installation. We sure are glad we did.